Search for aircon servicing in Singapore and you’ll find hundreds of companies, most of them claiming to be the best. We’d like to say we are too, but the advertising rules are strict and my mother raised me well. So here are eight questions you can put to any company, ours included.
1. What’s the total for all my units?
Get one number, for your whole home, with GST and transport included. Per-unit teaser prices tend to grow by the time the invoice arrives.
2. What exactly gets cleaned?
Filters, coil, drain and a test run should be the minimum. Then ask about the blower. Many quick services don’t touch it.
3. Who’s actually coming?
Ask whether the technicians are the company’s own team or subcontractors, and how they’re trained. Ours are full-time, BCA-listed and trained for 8+ years.
4. What happens if you think I need gas?
The right answer involves a gauge and a reading they’ll show you. Read our guide on spotting an upsell for more.
5. Do your technicians earn commission on add-ons?
It’s a fair question, and a useful one. A technician paid per upsell has a reason to find problems. Ours don’t earn commission on add-ons.
6. Will I get a proper invoice?
A registered company gives you an invoice with its name and UEN on it. If something goes wrong later, you’ll be glad to have it.
7. How do you protect my home?
Water and dirt come out of an aircon during a wash. Ask if they lay covers down first and clean up after. Reviews usually mention this when it’s done well, and even more when it isn’t.
8. What if the problem comes back?
Ask what they’d do if your aircon still leaks a few days after the visit, and whether there’s a charge for coming back. Get the answer before you book.
How to read the reviews
Look for reviews that mention a technician by name or describe what happened on the day. Those tend to be more useful than a row of five stars and “good service”. Read the low-star reviews too, and see how the company replied.
Want to put these questions to us? Here is our aircon servicing in Singapore page, prices included.
Want to see how we hold up? Read our customer reviews and judge for yourself.
Want to try them on us? WhatsApp your questions, read who we are or book online.